Returns & Replacement

" 7 Days Replacement Guarantee "

Below is our Return Policy which applies to All Products Purchased on (Elounge) -

This 7 Days Replacement Guarantee starts from the day you receive the Product at your Door Step.

All orders placed on are covered under this 7 Days Replacement Guarantee.

All orders placed on are 100% insured in Transit.

How does this Return Policy Work?

  • You can return all the products that are dead on arrival or arrive in damaged or defective condition. Such items must be returned in the same condition you received them in with all the accessories. These items must also have the serial number and UPC intact.
  • We will either get the defective product replaced from the service center or send a replacement.
  • In case of returns of "dead on arrival" and damaged items, We reserve the right to test and inspect the product for customer misuse and issue a replacement after inspection. If the item cannot be repaired or replaced, then we will issue a refund.

Who bears the Delivery Charges for Returning the Product?

  • If you need to Return a Product due to our fault, then you can request us to reimburse you for return postage costs.
  • Defective Products are Not considered as our fault, Our job is to send you a Brand New Product, if the product for some reason turns out to be Defective then it is Manufacturer's Fault for which they have Service Centers where you can take them for Replacement or If you want us to help you with it then We can help you replace these products but we will not bear the return shipping costs for such products.
  • Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories. We also request all our customers to make an Uncut Unboxing Video while opening the Shipment - 1st showing the Unopened Shipment from all sides including properly showing the Shipping Label which is Stuck outside the Shipment and then open the shipment in front of a Mobile Camera / Camera and check that you have received everything properly in front of the camera. This will help customers with any issues related to product Damage etc.

What happens if the Product goes Defective after these 7 Days are Over?

  • We believe in Helping our Customers in every way we can, For Defective Products, even after these 7 Days are over and If you do not have a Manufacturer's Service Center Near to your location, then you can send us an Email - [email protected] and we will help you with the Replacement of the same.

Can you Return Products that you No Longer Need / Want?

  • Yes, you can simply Return Back a Product back to us within 5-7 Days of Receiving it, **Conditions Applied

** 20% Restocking Fees will be Charged.

** Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card,  and all accessories intact.

Please Note – If the Order is Canceled by the customer for any reason then these Transaction charges will also not be refunded as the same are charged to us by the Payment Gateway.

How do you Return the Products back?

  • If there is any problem with the product please contact us via Email - [email protected] , We will email you the Return Address.

For any more information regarding Shipping please send us an email at - [email protected] or Call - 09820972852 / 08433845364 (11AM-8PM)

Thank you.

Contact Information


ELounge, Shop No 306, 3rd Floor, Simlim Square Bldg , Lamington Road, Grant Road(E), Mumbai - 400007.


09820972852 / 08433845364 / 022 23890087

Working Days / Hours:

Mon - Sat / 11:00AM - 8:00PM

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About us

No matter where you are in India , If you need anything related to Computer Hardware then TheITWares is here to Deliver the same to you. All you have to do is log on to and browse through the products you need , Order them and have them Delivered - Right to your Doorstep. TheITWares was started in early 2007 and is a Home to all the Best & Latest Computer Hardware products at the Best Prices Gauranteed. At TheITWraes we make sure that all the products that we carry and sell are of the Best Quality , 100% Genuine Products and are at Best Prices.