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| Is there any other way we can Place an Order on TheITWares.com? Yes, you may visit our Shop in Mumbai , Lamington Road. Below is the contact information for the same. M/s. E-Lounge, Shop No. 10 Ganga Building Tara Temple Lane Lamington Road Grant Road (East) Mumbai – 400007 Tel No. - 09223228195 / 022 - 61287565 / 022 – 61287585 Was the order placed successfully? You will get an automated E-Mail from us confirming your order, if you don’t get the same please contact us we will manually check the same and confirm. I placed a duplicate order by mistake. What do I do? Please contact us by E-Mail – sales@theitwares.com or Call us we will check and cancel the duplicate order. How does the Order Process Works? Right now we don’t accept any Credit Card Payments on our Website. After our server has successfully received your order, you will get an order confirmation email. We will Manually Check all orders and change the Status from "Pending" to "Awaiting Payment”. It may happen that the product you Ordered is listed on our site but may not be in our Stock anymore. Therfore wait till your Order Status has been changed to “Awaiting Payment”, after which you may go ahead and Make the Payment for your Order. Your tracking number will be emailed to you after your package has been dispatched by courier. Can I check my Order status online? Yes. Go to the Order status page. My order was Cancelled, Why? If may cancel your Order if the Product you Order is not there in our Stock. Can I change my order once it has been submitted? You can email us regarding the same at sales@theitwares.com but you can only do this before you make a Payment towards the same. How long does it take on average to process my order? Generally, it takes us 1 to 2 working days to process an order (before dispatching it). Once the order has been dispatched the time of arrival will be decided by the guidelines of courier partners. Can multiple orders be combined to save courier charges? Once orders are placed, they may not be combined. If however, you email us before your order has been processed, we can cancel your order and you can place a new single order for all the items you want. Can I change my TheITWares.com login ID? No. Is TheITWares.com a secure website? Yes. At TheITWares, your security comes first and foremost. Will TheITWares.com sell or release my personal details? At TheITWares.com, your privacy is respected. Under no circumstances will your personal information be sold or released to anyone without your consent. Please read our privacy policy for further details. How do I identify spoofed emails? TheITWares.com will never ask for the following information in an email communication: Your Credit card number, PIN, or Credit card security code. Answer to your secret question Your TheITWares.com password. Any other personal document numbers or information like PAN Number, Ration card Number, Driving License Number, Passport Number, etc. Sometimes, if an incorrect address is on file, you will receive an email from TheITWares.com to correct your address information. Even this needs to be done online through the TheITWares.com secure website. NEVER submit any of the above information directly in an email. My Shopping cart doesn’t work sometimes. How do I solve this? You may have problems with your Shopping cart due to one of the following: Cookies are not enabled or your browser is blocking cookies from TheITWares.com. Clear your cookies and cache, restart your browser and then try accessing your Shopping cart. Your computer may be behind a firewall Your computer’s master clock is set incorrectly The item you added or are trying to add is sold out, or you are trying to add a greater quantity than is available in stock. Your browser is older than Internet Explorer 5.1 You could always try to restart your computer and try again or you could try from another computer.
Why my package does not contain all the items I ordered? Kindly first check if you have received all the packages as per all the tracking numbers emailed by TheITWares.com. Also, please re-check the larger boxes for smaller items. If the item is still missing please email us immediately at sales@theitwares.com. TheITWares.com notified me that a product was now in stock. But when I checked at the website, it was out of stock/Not Listed ? If you have received an notification from sales@theitwares.com via E-Mail or have spoken to us on 09223228195 then we have the same in stock. How does the Shopping Cart function? After you decide about the items you want to buy, click the “Add to Cart” or “Buy Now” button. To buy multiple units of an item, enter the quantity you want to buy in the “Qty.” column and click the “Update Cart” button. After you complete selecting your items and their quantities, click “Checkout” and you will be taken to the “Sign In” page if you are a new customer (or are not logged in). When you sign in, remember that your new cart contents will be added to your saved cart contents automatically and you will proceed to the “Delivery Information page”. How secure is my shopping experience at TheITWares.com? Security is a top priority at TheITWares.com. When you submit sensitive information via the website, your information is protected both online and offline. Access to all of our users information is restricted. TheITWares.com operates in a secured and locked facility that requires all employees to check in. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All TheITWares.com servers, including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Any time new policies are added our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customer’s information remains protected. Does TheITWares.com verify my shipping address? For protecting our customers from identity fraud, TheITWares.com verifies ALL shipping addresses before dispatching your order. To do this, we use the Contact phone number given at the time of account creation. Please make sure that the phone number given is authentic and that contact is possible with you on that number. TheITWares.com WILL NOT dispatch any order that is not verified by phone. What are the different payment methods accepted by TheITWares.com? We have Multiple Payment Options for you to choose from at www.theitwares.com, currently we accept Payments via. Cash Deposit at your Local ICICI Bank & HDFC Bank Branch, Online Money Transfer from your Saving’s or Current Account using EFT (Electronic Money Transfer) or NEFT to our ICICI or HDFC Bank Accounts. Mumbai Customers – Our Mumbai Customer’s can also avail an Option of “Cash on Delivery” (COD) Max up to Rs. 5000/- Only You may even send us a Demand Draft or Cheque in favor of M/s. E-Lounge reflecting the Total amount of your Purchase. 1) Cash Deposit at Local ICICI or HDFC Bank Branch You may deposit Cash at your Local ICICI Bank & HDFC Bank Branch Please Note – Add Rs. 60/- Extra as Bank Charges if you’re doing a Cash Deposit in HDFC Bank. Cash Deposit in ICICI Bank is Free and there are No Bank Charges if you deposit Cash in ICICI Bank. Please Use the below stated Information to do a Cash Deposit at your Local ICICI or HDFC Bank Branch. A/c Name - E - Lounge We will process your order once we receive confirmation of your payment. 2) Cash on Delivery (Mumbai Customer’s only) We do offer Cash on Delivery option to our Mumbai customers but due to security reasons we accept Cash on Delivery for Order’s below Rs. 5000/- Only. All orders above Rs. 5000/- will only be executed once we receive a Minimum Advance of 25-50% of the Total Order Amount. 3) Check/Money Order Make Payable To: M/s. E-Lounge Kindly include your Full name, Order number, Phone number, and E-mail Address at the back of your Cheque/Demand Draft. 4) Internet Transfer or Direct Bank Deposit. Please use the following information to make an Internet Transfer or Direct Bank Deposit. A/c Name - E - Lounge We will process your order once we receive confirmation of your payment. We are adding more methods of payment soon. Kindly email us as sales@theitwares.com if your desired payment method is not covered above. What taxes are applicable to TheITWares.com customers? All prices displayed on TheITWares.com are inclusive of 5% VAT. Additional taxes and levies like Octroi and Entry tax will be charged as applicable. If any additional documents are required, we will let you know when your order is received. How do I get my tracking number? The tracking numbers for daily shipped orders are automatically emailed every evening from Monday to Saturday after 8:00pm. Alternatively, you can check your order status online to find out your tracking number. My tracking number is not working. What should I do? Tracking numbers may not be active if we pack multiple items together safely in one box. Also, sometimes there is a delay by the courier company in scanning the package. Either way, kindly wait a day or two for all your ordered items to arrive. If they do not arrive, email us at sales@theitwares.com and we will tell you how to proceed further. How do I contact TNT? Please follow this link www.tnt.com and then select your location for TNT contact details. Toll Free No - 18004259999 How do I contact Pafex? The contact details are given on the Home Page of their Website – www.pafex.com My package is with the courier company but they have not delivered it yet. Why? Please contact the respective courier company with the links given above to obtain further status on your package(s). Delivery priority based on the method of shipment chosen is determined by the local hub of the courier company. TheITWares.com would always like for your packages to be delivered ASAP. What should I do if an item is missing from my order? Kindly first check if you have received all the packages as per all the tracking numbers emailed by TheITWares.com. Also, please re-check the larger boxes for smaller items. If the item is still missing please email us/call us immediately at sales@theitwares.com Does TheITWares.com pay the return shipping cost for defective merchandise? No, TheITWares.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. TheITWares.com will employ every resource it has to ensure that your item is replaced promptly, without hassle. Why was my order sent in multiple packages when it all could have fit in one box? TheITWares.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is for the safe Packing of the Products we send. Does TheITWares.com ship internationally? TheITWares.com does not ship internationally. Can I return a product to TheITWares.com? Yes. If the product is defective you may return the product by emailing us at sales@theitwares.com. Please try and ensure that the product in question is actually defective before initiating the RMA process. If goods are found to be in perfect working condition, TheITWares.com will not be responsible for any additional shipping charges that may be incurred. For items that are physically damaged in transit, the courier company representative must be informed at the time of delivery. Physically damaged items cannot be returned via the RMA process. To what address should I return the item? Please send the RMA to the following address: M/s. E – Lounge, Shop No. 10, Ganga Building, Topiwala Lane, Lamington Road, Mumbai – 400007. Can I exchange my item for a different item? No. We do not exchange RMA items for different items. Only an item of the make and model (an identical replacement) will be made. An RMA refund (after deducting a 25% restocking fee) may be requested. You can order a new item, and your original purchase will be refunded after receiving your product.
How many days does it take to for the RMA process? Normally, it takes TheITWares.com not more than 30 working days to complete the RMA process and re-send an item or issue a refund. Do I need to send all the accessories that I received with my returned item? What all should I include with my RMA? All original equipment, cables, components, accessories, manuals, documents in their individual packaging as well as the primary packaging must be returned for TheITWares.com to process the RMA. For RMA packages that are incomplete, TheITWares.com returns the item to you. In almost all cases, all the accessories sent in will be replaced with an identical new set, so please return all accessories with your RMA. Does TheITWares.com have a special return policy for Bundled products? Yes. If case of a refund request, ALL ITEMS OF THE BUNDLE must be returned within 15 days of purchase. Please note that a 25% restocking fee will be applied on the entire value of the Bundle. Individual items within a bundle may be returned for a replacement by acquiring an RMA number within the Return Policy period of the particular item. Why does TheITWares.com apply restocking fees? Restocking fees (25% of the billed value of the item) are applied when a refund is requested on an RMA. At TheITWares.com we strive to get you the most bang for your buck with our extremely aggressive pricing. Since the prices of most of our products are constantly fluctuating and we operate at low margins, we hope that our customers will buy only the products that they intend to keep. For defective products, we offer the RMA replacement process to replace defective products for our customers. We strongly discourage attempts to benefit from fluctuating prices. Who will pay the shipping charges for defective merchandise? TheITWares.com does not pay the return shipping cost for defective merchandise. What happens if I receive an email saying that the item I returned via RMA is no longer in stock? If the RMA item is not in stock, TheITWares.com will contact the customer and discuss replacement with a different item or a mutually agreeable refund amount. |